Customer Assistance
Customer services is one of our key priorities. As a valued customer, we want to ensure that you are at the forefront of the services we provide. The Steljes customer support team is fully trained to answer any queries you may have. The goal of the team is to resolve 99% of phone queries at first call.
If you have any technical queries, you can contact the technical services team during normal office hours 08.45 – 17.30 Monday – Friday (excluding Bank Holidays). To help ensure we offer a more efficient service to you, we have dedicated helpline numbers:
| General customer service support number | +44 (0)8450 747007 |
| Mobile Classroom package support number | +44 (0)8450 724888 |
| Toshiba ESP Classroom package support number | +44 (0)8450 724945 |
| General Technical support number | +44 (0)8450 724999 |
| Managed Classroom support number | +44 (0)8450 758700 |
Alternatively email customer.care@steljes.co.uk
Receipt Of Goods
Steljes makes the majority of our shipments directly to the customer. It is therefore important that, upon receipt of the consignment, the shipment is checked for any visible damage. It is the responsibility of the person signing for the goods to note any damage on the dispatch document or to refuse the items. Please contact the customer care team to inform them of damaged or refused items. Should products be accepted and sign for in good order, Steljes will not accept any liability.
Refused Deliveries
Steljes will always endeavour to deliver products on the day and time specified. All standard deliveries are made between 08.45 am and 17.30pm daily. In the event of a delivery being refused between these times the full cost of redelivery may be passed onto you. All charges will need to be confirmed and accepted before the redelivery can be made.
Incomplete Deliveries
If you have received an incomplete delivery please contact the customer services team. Steljes is unable to accept any liability for any missing items if the goods have been signed for and the delivery note not amended.
Proof Of Delivery (POD)
Steljes will endeavour to supply verbal POD’s 24 hrs after the delivery date and hard copies 48hrs after the delivery date. Verbal POD’s can be supplied within 24hrs of despatch and hard copies within 48hrs.
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